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Traditionally a problem of communication is in the spotlight of domestic and foreign sociologists and psychologists in connection with its meaningfulness in all spheres of vital functions of man and social groups. A person cannot live among people without communication, it is impossible to develop own personality and create something new without it. The concept “communication” was developed by many researchers: by philosophers, sociologists, psychologists, teachers, health care professionals and that is why it has various interpretations.
In the general sense it is necessary to say that Berry (2007) was right in his definition: “Communication is a two- way process where meaning is stimulated in the mind of others using verbal and non-verbal messages.” This concept was formulated on the joint of philosophy, sociology and social psychology and carries the most general character. It is aimed at the study of any intercommunication between different public subjects, and among them we could find people, social groups, societies et cetera. At the social level communication is a necessary condition for the transmission of social experience and cultural heritage from one generation to another. In a typical situation, intercourse determines organization of joint activity of people. Nevertheless, according to Thompson (2003) health care communication could be defined in the next way: “Healthcare communication is any human communication that deals with the assessment, delivery, or evaluation of healthcare. It can take place on several levels, including interpersonal communication, small group communication, organizational communication and mass communication.”
Discussing relevancy of effective personal communication with other health care professionals, clients, patients we should emphasize that the value of psychotherapy influence of communication is a well-known phenomenon in healthcare. Sometimes its value exceeds all other methods of treatment. Therefore, communication – is one of important abilities, necessary for effective activity of healthcare personnel. Skills of effective communication is necessary to the medical profession for the most productive co-operating with a patient, patient’s family, colleagues and other specialists, participating in a medical process. According to Communication Skills for Health Care Providers, we see that “as health care professionals, whether you work in dietary services, environmental services, or as a nurse’s assistant, you are required to have effective communication skills. These skills are used to interact with residents, co-workers and management. Communication skills include skills such as listening, hearing (understanding the message), talking (verbal communication), body language (nonverbal communication), writing and showing professional courtesy with a professional attitude at all times. The way you say something sometimes has more of an impact than what you actually said.”
Supervisions show that experienced doctors spare greater attention to socializing with a patient, to taking the history of illness and physical examination; data of instrumental and laboratory researches put a grade below. It is well-proven fact that a correct diagnosis from data of anamnesis is put in 45-50% of cases, and based on questioning and physical methods of examination – in 80-85%. Only 15-20% of patients need deep laboratory and instrumental research for right diagnosing.