The World Bank

The World Bank covers a wide range of activities: Problems of poverty, Problems of food supply, Agriculture, forestry and other sectors, economy related to land use, The problem of AIDS in developing countries, Fighting Corruption, Combating the spread of viral diseases, Fighting malaria, Problems of Childhood and Adolescence, The problem of child exploitation, The problems of energy development, access to and retrieval new energy sources, Economic policy and debt problems of developing countries, Development strategy, The problems of investment in developing countries, Problems of Education, Environmental Issues, Climate change and its impact on people’s lives, The strategic goals of human development and individual regions, Problems of economic growth, taxation, debt, Financial crisis, The banking system, financial markets, payment systems, Globalization, The rise in prices, the problems of donor, Urbanization, Municipal Finance, The problems of heritage conservation, Transport, Trade, Problems of water supply and sewerage, Publications and Events, Gender issues, Migration issues, Gas, oil, Mining industry, Internet and communication, Law and Development, and Development of the private sector.
The Bank is currently involved in the financing of more than 1800 projects in almost all sectors of the economies of developing countries. There are funded projects in various fields. Examples include the development of microcredit in Bosnia and Herzegovina, improving prevention of AIDS in Guinea, supporting education for girls in Bangladesh, improving health care in Mexico, contributing to the restoration of the breakaway of East Timor and India to provide aid in the aftermath of the devastating earthquake in Gujarat. It is important to build relationships with different organizations, to cooperate for the creation of a better future.
The task of leaders today is to transform the idea of serving the customer from an empty statement in the general idea of the company, which all is to adhere to, and realize its importance. The study authors have found that to really understand the weaknesses of the organization, top management must be able to answer 5 questions.
The customers of the company – are all those people on whom depends your success at work. This approach means that clients are not just for you people who buy your products or services, but also your boss and coworkers. To belong to the circle of clients and the people whose success or satisfaction depends on you, according to Establishing customer needs (2010).
Customers have needs and expectations that must be taken into account by the organization, especially which offers financial services. A need is something the consumer really needs, like a car insurance premium low. An expectation is something that consumers are not necessarily going to get but hoping to get the product or service.
The needs and expectations of people vary with time, either by the normal growth and development of the individual or by the influence of environment. It is normal for our needs changed over the years, our priorities change with maturity and experience, as well as with their satisfaction. Some needs are called “core” because they persist over time and relate to physical and environmental aspects as the need to eat or need a place to live. Other needs appear over time as the need to be loved or need to be recognized.
Needs do not necessarily occur in stages or sequentially, we can often have multiple needs simultaneously, the need to learn and the rest, which can occur simultaneously without affecting one or the other. At other times of limited resources may create the need to prioritize, you need to pay for the study or need to buy a TV for distraction, the person must choose one or the other if you do not have the money to meet the two.
The broadened view of relationship marketing addresses a total of six key market domains, is not just the traditional customer market. The Six markets are:
1. Customer Markets – Existing and prospective customers as well as intermediaries.
2. Referral Markets – Existing Customers who recommend to other prospects, and referral sources or multipliers such as doctors who refer patients to a hospital
3. Influence Markets – Government, consumer groups, business press and financial analysts.
4. Recruitment Markets – For attracting the right employees to the organization
5. Supplier Markets – Suppliers of raw materials, components, services etc.
6. Internal Markets – The organization including internal departments and staff.
Apart from the existing and potential customers, the markets are: referral markets, supplier markets, employee recruitment markets, influence markets, and internal markets.
Under the purchase behavior (including buyer behavior, consumer behavior) refers to the behavior of the buyer regarding the sale of goods. The behavior for the goods purchased, from the planning to purchase the purchase transaction (s), completed the purchase, the contract still has character, to post-purchase behavior is highly variable. The buying behavior among merchants, under some circumstances, a solicitation of offers and / or lengthy negotiations, possibly also in purchasing bodies is connected, and differs sometimes significantly from the purchasing behavior of non-traders, be they government agencies, often on the basis of tenders, decide or be they consumers with very different behavioral patterns. More generally, however, one can characterize the notion of consumer behavior so as to encompass all the individual actions that can be associated with the purchase or consumption of economic goods observed, according to The Importance of Good Customer Care (2010).
The buying behavior of customers of the wholesale and retail trade will be analyzed specifically in the teaching mode, especially in its newer branch of psychology trading. There are four types of traditional consumer behavior: extensive buying behavior real purchasing decisions, cognitive participation and information needs are great, the decision takes a relatively long time, which usually means high-quality, durable goods, habitual buying behavior, customary behavior; to find alternatives is omitted, responding to stimuli is not practical, it is primarily a consumer product in daily use, limited buying behavior, a manageable selection of products, without favoritism, but these alternatives are compared consciously, impulsive buying behavior, spontaneous affective reactions at the Point of Sale.